Privacy policy

​At carvictures, we are committed to protecting your privacy. This policy details how we collect, use, and share your personal information when you make a purchase from us.

​1. Information We Collect

When you make a purchase from our store, we collect personal information necessary to fulfill your order, including:

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  ​Your Name
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  ​Shipping Address
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  ​Email Address
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  ​Order Details
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​2. How We Use Your Information

We use your personal information solely for the following purposes:

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  ​Fulfillment: To process your payment and ship your order to you.
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  ​Communication: To provide you with order confirmations, tracking numbers, and delivery updates.
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  ​Customer Support: To answer your questions or resolve returns/refunds.
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​3. Sharing Your Information

We value your privacy and do not sell your data. However, we share necessary data with trusted third parties to run our business:

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  ​Big Cartel: Our store is hosted on Big Cartel. They provide the online e-commerce platform that allows us to sell our products to you.
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  ​Royal Mail: We share your name and delivery address with Royal Mail to ship your order. If you provide a phone number/email for tracking, this is also passed to Royal Mail for delivery updates.
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  ​Payment Processors (e.g., Stripe/PayPal): We use third-party payment gateways to process payments securely. We do not store your credit card details.
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​4. Data Retention

We retain your order information for our financial records (tax and accounting purposes) as required by UK law.

​5. Your Rights

Under the GDPR, you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at [email protected].

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​6. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected]